vps 负载过高被暂停，发工单与 Colocrossing 客服疯狂扯皮
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如果再给我一次机会，我绝对不会贪图小便宜买 Colocrossing 的 vps 了。
附工单记录
View Ticket #545539
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Posted by Jackson Mitchell on 08/29/2024 (04:59)
Operator
墨,
Your server has been successfully unsuspended and all services are now restored to normal operation.
We kindly request your cooperation in monitoring the usage of your server closely. By keeping a watchful eye on resource utilization, you can ensure that your activities remain within acceptable limits and do not impact other users on the server.
As a responsible member of our hosting community, we encourage you to:
Regularly check your server's resource usage, including CPU, memory, disk space, and bandwidth consumption.
Take proactive measures to optimize your applications and website to minimize resource usage.
Implement any necessary restrictions or limits within your applications to prevent resource abuse.
We value your commitment to maintaining a stable and efficient hosting environment for all users, and your cooperation in this matter is greatly appreciated.
Thank you for choosing us as your hosting provider.
Best regards,
Jackson Mitchell,
Technical Support,
Colocrossing Cloud
Subject: Request for Details and Reactivation of Suspended VPS
Posted by 墨 尽 on 08/29/2024 (04:30)
Owner
Dear Jackson Mitchell,
Thank you for your explanation and support.
I understand the importance of maintaining optimal performance in the shared server environment. Once my VPS is reactivated, I will immediately review and reduce the CPU load by optimizing the processes and Docker containers running on the server.
I appreciate your assistance in restoring my VPS and will take the necessary steps to prevent any future impact on the server’s performance.
Thank you for your understanding and cooperation.
Best regards,
墨 尽
Posted by Jackson Mitchell on 08/29/2024 (04:24)
Operator
墨,
Your VPS is hosted within a shared server environment. This means that the physical server hosting your VPS also accommodates multiple other virtual servers, all of which share common resources such as CPU, memory, disk space, and network bandwidth. While each VPS has its own isolated operating environment, the underlying physical resources are shared among all users on the server.
Recently, we have noticed that your VPS is placing a higher than usual load on the CPU, which could potentially impact the overall performance of the shared server. To ensure optimal performance for all users, we kindly request that you review and reduce the CPU load on your VPS, if possible. This can be achieved by optimizing resource-intensive processes, managing background tasks, or reviewing any running applications that may be consuming excessive resources.
If you require assistance in reducing the CPU load or need recommendations on resource management, please do not hesitate to reach out to us. We are here to help ensure your VPS continues to run smoothly within the shared hosting environment.
Thank you for your understanding and cooperation.
Best regards,
Jackson Mitchell,
Technical Support,
Colocrossing Cloud
Posted by 墨 尽 on 08/29/2024 (04:13)
Owner
Dear Jackson Mitchell,
Thank you for your prompt response and for bringing this issue to my attention.
Regarding the high CPU load on my VPS, here are the details about the Docker containers currently running on the server:
- FreshRSS
- Gotify
- Jackett
- Excalidraw
- qinglong
- qiandao
- Nginx
- Redis
- MySQL
I have been monitoring the server performance but did not notice any unusual activity that could have caused a significant CPU spike. However, I am open to further investigation and would appreciate any assistance you can offer to identify the specific process or container causing the high CPU load.
Please let me know the next steps for reactivating my VPS as soon as possible, as it is essential for my ongoing projects.
Thank you for your support and understanding.
Best regards,
墨 尽
Posted by Jackson Mitchell on 08/29/2024 (04:01)
Operator
墨,
We regret to inform you that your server has been temporarily suspended due to a detected high load on the CPU. This suspension is necessary to prevent any potential degradation in server performance and to maintain the stability and reliability of our hosting environment.
We kindly request that you refrain from any activities on your VPS until further notice. This will help mitigate the impact of the high CPU load on other users sharing the server resources.
In order to address this issue effectively, we need your cooperation in identifying the program or process that may be causing the excessive CPU usage. Could you please provide us with information about the program or applications running on your server? This will help us pinpoint the source of the problem and take appropriate measures to resolve it.
Once again, we apologize for any inconvenience this may cause and appreciate your understanding and cooperation in this matter.
Thank you for your attention to this urgent matter.
Best regards,
Jackson Mitchell,
Technical Support,
Colocrossing Cloud
Posted by 墨 尽 on 08/29/2024 (03:52)
Owner
I hope this message finds you well. I received a notification stating that my VPS (Product/Service: 3GB Black Friday KVM VPS, Domain: linux.fe8871.com) has been suspended due to "High load on CPU."
I would appreciate it if you could provide more detailed information regarding the cause of the high CPU load, including any logs or metrics that could help me identify the source of the issue. Additionally, I would like to know the steps I can take to prevent this from happening again.
Please assist me in reactivating my service as soon as possible, as this VPS is critical for my ongoing work.
Thank you for your prompt assistance.